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Fusebox Elavon Portal Support
Help resources, troubleshooting guides, and contact information for Elavon merchants.
Reset your password via the "Forgot Password" link
Check that MFA code hasn't expired (30-second window)
Confirm your browser is supported (Chrome, Edge, Firefox, Safari)
Clear browser cache and cookies before retrying
Contact your Elavon representative if locked out
Adjust the date range filter to match the transaction date
Check that the correct terminal or location is selected
Verify the terminal was online during the transaction
Check batch settlement status for delayed postings
Restart the terminal and check power connections
Confirm the device has active network connectivity
Check for pending firmware or software updates
Re-register the device in the portal if needed
Disable pop-up blockers for the portal domain
Try a different supported browser
Verify your user role has report export permissions
Check that the date range contains data
How to Find a Transaction
Open the "Transactions" section from the dashboard
Apply filters: date range, terminal ID, or amount
Select the transaction to view full details
Export or print the transaction record if needed
How to Issue a Refund
Locate the original transaction in the portal
Select "Refund" or "Void" depending on settlement status
Enter the refund amount (partial or full)
Confirm the action — the customer will be credited
How to Download Reports
Navigate to the "Reports" section
Choose the report type (sales, settlement, chargeback)
Select the date range and any filters
Export in CSV, XLSX, or PDF format
How to Add a New Terminal
Go to "Device Management" in the portal
Select "Add Device" and enter terminal details
Assign it to a specific location or group
Complete the configuration and test a transaction
